NERC Consumer Forum

Any customer dissatisfied with the outcome of the handling of his complaint(s) by the Customer Complaints Unit or encounters delay/failure in the handling of such complaints may refer his complaint(s) to the Consumer Forum.

In addition, where the Distribution Licencee and the customer are unable to agree on a resolution to a compliant, either party may refer the compliant to the forum.


The membership of the forum is as follows:
1.    One representative of Industrial Customers to be nominated by the Manufacturers’ Association of Nigeria.
2.    One representative of Commercial Customers to be nominated by the Nigerian Association of Chambers of Commerce, Industry, Mining and Agriculture.
3.    One representative of Household Customers to be nominated by the Consumer Protection Council.
4.    One representative of an NGO based in the Distribution Licensee’s operating area nominated by the commission.
5.    One nominee based in the Distribution Licensee’s operating area who has an electrical engineering background nominated by the commission.

Regulations

The Commission makes Regulations prescribing all matters which are required  or necessary to be prescribed for carrying out or giving effect to the Electric Power Sector Reform Act 2005.

View Regulations by the Commission »

Standards, Manuals & Codes

The Commission has developed and approved Standards, Manuals & Codes for the

Nigerian Electricity Industry which will be binding on applicable licencees.

View presently developed and approved items »

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