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Nigerian Electricity Regulatory Commission :: File Repository

Consumer Affairs

The Commission is committed to ensuring the protection of electric power consumers' rights in the provision and use of electricity services in Nigeria.

Find below Documents that concern Customer Service regulations, standards and procedures, tariffs and general electricity issues


Order By : ID | File Title | Downloads | Submit Date | Submitter | Author | Rating

Connection and Disconnection Procedures for Electricity Services

File Size:
1,727.49 Kb

Customer Complaints Handling Standards and Procedures

File Size:
3,344.12 Kb

Customer Service Standards of Performance for Distribution Companies

File Size:
1,631.43 Kb

Meter Reading, Billing, Cash Collections and Credit Management for Electricity Supply

File Size:
2,120.60 Kb