Consumer Forum

The NERC Forum is a body set up by the Commission in exercise of its powers under the EPSR Act 2005 to entertain appeals from decisions of Customer Complaints Unit (CCU) of Electricity Distribution Companies (DisCos).

Customers who are not satisfied with the resolution of the complaints by CCUs or experience delay in the resolution of complaints should escalate the complaint to the Forum for resolution.

The Forum is established in the operational area of the DisCos.

Membership of the Forum  include:

1.    One representative of Industrial Customers to be nominated by the Manufacturers’ Association of Nigeria.
2.    One representative of Commercial Customers to be nominated by the Nigerian Association of Chambers of Commerce, Industry, Mining and Agriculture.
3.    One representative of Household Customers to be nominated by the Consumer Protection Council.
4.    One representative of an NGO based in the Distribution Licensee’s operating area nominated by the Commission.
5.    One nominee based in the Distribution Licensee’s operating area who has an electrical engineering background nominated by the Commission.


Click on the Forum Office closest to you on the side bar to display how to locate or contact it

Corporate Headquarters


Adamawa Plaza,
 Plot 1099,
First Avenue, 
Off Shehu Shagari Way
Central Business District

Abuja F.C.T, Nigeria
Tel: +234 09 4621400, 09 4621410
info@nerc.gov.ng

Mail:

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